Healthcare is a partnership—but sometimes, even the best partnerships hit bumps in the road. Whether it’s a disagreement about treatment, communication breakdowns, or feeling unheard, disputes with healthcare workers can be stressful—especially when you’re already managing kidney disease.
At the Kidney Patients Association, we believe in empowering patients to advocate for themselves while maintaining respectful, constructive relationships with their care teams.
Before reacting, take a moment to clarify what’s bothering you. Is it a misunderstanding? A difference in values? A lack of information? Knowing the root of the issue helps guide your next steps.
Use “I” statements to express your concerns:
Avoid blame—focus on collaboration.
Sometimes conflict stems from not having the full picture. Ask:
Healthcare workers often appreciate engaged patients who want to understand their care.
Having someone with you—whether a family member, friend, or advocate—can help you feel more confident and ensure your concerns are heard.
Most hospitals and clinics have patient relations departments or ombudspersons who can help mediate disputes. Don’t hesitate to reach out.
As a patient in Ontario, you have the right to:
If you’ve tried to resolve an issue and still feel unheard, you have options. We’ve created a helpful guide on how to file a hospital complaint in Ontario, including contact information and tips for writing an effective letter.
👉 Visit our Hospital Complaints Page
“I didn’t agree with my nephrologist about changing my dialysis access. I asked for a second opinion and got one—it helped me feel more confident in my decision.”
You deserve care that listens, respects, and supports you. Let’s keep advocating together.
With strength and solidarity, The Kidney Patients Association Team
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